Shipment processing time
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If you have any questions about the lead time on a specific item or order, please contact us at https://dyzedesign.com/contact with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Please note that paying for express shipping doesn’t guarantee faster processing time. Express shipping only allow quicker door-to-door delivery with the carrier.
Canada shipping rates & delivery estimates
Most orders will be shipped with Canada Post. All shipping rates are in CAD.
| Shipping Types | Shipping Rates | Estimated Delivery Time |
|---|---|---|
| Standard Flat Rate | $20 | 3 to 5 days |
| Express Flat Rate | $30 | 2 days |
Orders shipped to Canada are subject to applicable taxes.
United States shipping rates & delivery estimates
Most orders will be shipped Fedex. All shipping rates are in USD.
| Shipping Types | Shipping Rates | Estimated Delivery Time |
|---|---|---|
| Standard Flat Rate | $15 | 2 days |
| Express Flat Rate | $25 | 1 day |
Orders shipped to USA are not subject to sales tax.
International shipments
Dyze Design gladly ships internationally. All orders to be shipped outside of Canada or the United States doesn’t qualify for flat rate shipping described above. Instead, we’ll be using real-time carrier rates.
Please note that we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (VAT, tariffs, duty, taxes, customs clearance charges, etc.). Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
Undeliverable shipments
If our shipping carrier is unable to deliver the package, we are notified and we or the carrier will attempt to make contact with the receiver in order to make delivery arrangements.
Packages are often undeliverable due to an incorrect shipping address, or the refusal to pay international duties and taxes. If we are unable to arrange delivery of the package within 3 days of initial contact, the shipment will be automatically returned to us. To avoid this, it is important that accurate shipping and contact information is submitted during checkout in addition to prompt communication if contacted.
In the event that a package is undeliverable and returned, return shipping fees will be added on top of standard shipping rates if you require reshipment.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s) (if available – not all shipping methods include tracking). The tracking number will be active within 24 hours.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.