Returns and Refunds

Thank you for your purchase. We hope you are happy with your product. However, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Please note that this policy only applies to products purchased directly from our online store. If you purchased through one of our resellers, please contact them directly.

Returns

All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Dyze Design
Attn: Returns
RMA #
1505 Saint-Thomas Suite A
LeMoyne, Quebec
J4P 3S2

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please allow at least ten (10) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

Warranty

For defective or damaged products, please contact us at the customer service number or email below to arrange a refund or exchange.

This warranty covers any defects in material and workmanship for a period of 6 months from purchase. It does not apply to circumstances such as but not limited to the following:

  • The product has been tampered with, repaired and/or modified by non-authorized personnel;
  • The serial number on the product, components or accessories has been altered, defaced or removed;
  • Damage caused by incorrect assembly or abuse of the product. Please read our documentation carefully: http://docs.dyzedesign.com/;

Questions

If you have any questions concerning our return policy, please contact us at:

(438) 238 – 1400
[email protected]

COVID-19: Since we were forced to downsize our workforce, partners printing and supplying medical equipment will be given priority in processing their orders. At this time, we cannot guarantee delivery and lead time for other customers.
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